FEDERAL BUSINESS SOLUTIONS LLC
Relax. IT's Covered.
Exceptional IT services without the extra cost.
Let Us Handle Your IT Services
Whether you have problems to solve today or are looking to head off IT problems tomorrow, you need the right IT partner - one that provides the support you need, is close by, and can grow with you long term.
With our flat monthly fee, you can forget about hourly rates, labor billing, fees for drive time, hidden charges, and unpredictable monthly bills. Instead, focus on your business. We've got IT covered.
24/7/365 Support
Superior service 24 hours a day, 7 days a week, 365 days a year. Speak with one of our knowledgeable techs any time that you need support.
SIMPLE PRICING
Pricing is simple, transparent and easy to understand. Your costs are normalized and predictable so that you always know how to budget for growth.
TRULY ALL-INCLUSIVE
No labor costs, out-of-scope labor or hourly rates. Forget tracking a technician's hours. there are no hidden charges in our agreement. Anywhere.
YOUR IT DEPARTMENT
Completely aligned with your business. We take complete ownership over all IT management. Your network running smoothly is the only way we are successful.
KNOW THE DIFFERENCE
We understand that as a business owner, you or someone you have appointed, is responsible on the allocation of your capital. Since most businesses depend on technology, it's important to understand the different service types available to you. We hope that after realizing what is available to you, you will be able to understand the "why" choosing MID is the right business decision for you business.
Leveraging decades of experience and demonstrated expertise to solve your IT problems.
MID
The best option for your business. You and your employees will experience little to no downtime because we achieve and provide you a 99% uptime rate for you technology. For an-inclusive, flat monthly rate, you will receive U.S. based, 24/7 proactive monitoring and support at your beck and call for your entire technological infrastructure. No hourly rate, no labor billing, no hidden fees, and no out of scope charges. Your rate will be predictable and will NOT change. Ultimate transparency and peace of mind.
MSP
A Managed Service Provider (MSP), always charge for labor, projects and everything out of scope. They typically offer different plans that provide different services and types of support. If you systems went down, do you know what kind of support you need? Didn't think so. Choosing an MSP can be very complicated because there are so many MSPs offering different types of service levels and it is up to you to decide what you need.
BREAK/FIX
The original model. When something breaks, you make a call and at some point someone comes out to your location and fixes the issue. Break/Fix providers trade time for money. These businesses keep their fingers crossed that your technology continues to fail because that is how they profit. You just want your IT to work and they want your IT to break. Let's not forget the cost associated with the break/fix model (labor cost, project fee, equipment, hidden fees, repair fees), and the list goes on.
Your Very Own IT Department
Federal Business Solutions - What is The 20? The 20 is a nationwide group of world class Managed IT Service Providers that have come together to join forces and operate with a single service delivery model based on a proven methodology and quantifiable results, and utilize economies of scale as a group to share unified resources and buying power.
How The 20 Works
As a member of The 20, we deliver a truly nationwide footprint that's much more robust than the "boots on the ground" approach most nationwide MSP practices adopt. By working together, we leverage the combined skills, expertise and knowledge of hundreds of IT business owners and their staff.
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We are a nationwide group, utilizing the same service delivery model with industry leading tools, singing to the same sheet of music.
Support Desk & NOC
We've built out a singular, 100% US based Support Desk and Network Operations Center (NOC) utilizing a proven and tested service delivery model based on hundreds of years of combined experience and best practices.
Buying Power
Duplicate costs have been eliminated. Significant buying power with leading manufacturers such as Dell, HP and Microsoft compared to the "Mom and Pop" IT Shop.
Documentation
We use a state of the art electronic network documentation system. We document your entire network and build a comprehensive "IT Bible" of your network.
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The result: Anyone from our team can immediately provide quality support because they have all of the information and knowledgeable needed at their fingertips. We can provide you and/or key employees access to this documentation.