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HOSTED PHONE SYSTEMS

ELEVATE

Elevate is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single system. Whether in the office or remote, Elevate seamlessly integrates all your communication tools - desktop phones, mobile phones, and computers - into one manageable solution oriented around your employee's  needs and workstyles.

PHONE SYSTEM
MOBILE
DESKTOP
VIDEO CONFERENCING
SCREEN SHARE
CONTACT CENTER
TEAM CHAT
VOICEMAIL
REMOTE OFFICE
PRESENCE INDICATOR
FILE BACKUP & COLLABORATION
FAX

The Elevate Platform

Phone System

  • Cloud -based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime

  • System configuration and call reporting are managed from a single web-based portal

  • Protect your business and increase employee productivity with Span Caller Protection

Mobile

  • The Elevate Mobile App makes any smart phone an essential collaboration tool

  • Extend your business phone number and extension to your mobile phone

  • Place and receive calls, see who is available, chat with colleagues and manage voicemail - anytime, anywhere

Desktop

  • The Elevate Desktop App empowers employees with the flexibility to communicate the way the works best for them

  • See who is available, chat with colleagues place and receive calls, share screens, start video calls and share files - all from on e application

  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac.

Video Conferencing

  • Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive

  • Establish a personal connection with customers and business partners, and improve internal communication between offices

Screen Share

  • The computer desktop can be shared in real-time, improving collaboration and speed of decision making

  • Viewers see desktop content via web browser in full HD. No downloads or browser extensions required

Remote Office

  • Elevates preconfigured phones can be plugged in to any location that has an internet connection

  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

Contact Center

  • Provide exceptional customer interactions with customizable call flows

  • Voice, chat, and e-mail queues combine into a single omni-channel experience

Phone

  • Elevate phones are plug and play, delivered pre-configured to work seamlessly with the Elevate service

  • No special setup or technician required

  • Includes world-class manufacturers such as Polycom and Yealink, with many models to choose from to meet any business need

Voicemail

  • Elevate voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app

  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app

  • Voicemail can be received or forwarded as a downloadable email attachment

Presence Indicator

  • Elevate's desk phones and applications include presence - the ability to see whether your company contact is available, or busy on the phone

  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence

  • The desktop and mobile apps display presence information alongside each contact in the Active Directory

Fax

  • WebFax is a "virtual" fax service that allows users to receive and manage faxes via the web or email

  • Transmits faxes directly from a Windows-based PC

  • Senders simply dial the WebFax number from their fax machine, as they normally would

Team Chat & Business SMS

  • Send and receive unlimited text messages across US, Canada, and Puerto Rico

  • Chat and SMS messages automatically synchronize across mobile and desktop apps

  • Chat and SMS messages are securely encrypted in transit and at rest

  • Sync contact from popular third-party platforms (Office 365, Google, and more)

File Collaboration & Backup

  • 2 GB per user of ShareSync file storage included

  • Access files from desktops, laptops, smartphones, tablets, file servers, and the web

  • Full control over files, users, devices, and sharing activities

  • Real-time backup of all files, mobile photos, and videos

  • Point-in-time files restoration for quick recovery from ransomware and other types of data loss

Elevate Benefits

INCREASED PRODUCTIVITY AND COLLABORATION
Elevate makes a more productive workforce

  • Allows a user's mobile devices to interact seamlessly with the corporate phone system

  • Virtually anywhere, anytime, and on any device - creates a more flexible workforce

  • Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management

  • Integrated chat, SMS, video conferencing, screen sharing, file sharing and file backup extends reach and facilitates increased collaboration

LOWER COSTS
No hardware to buy, install, manage, upgrade or replace

  • Save up to 50% on monthly phone bill when compared to traditional phone service

  • Reduces infrastructure and operating costs with no additional hardware to buy

  • Consolidate voice and data onto one network

INCREASED RELIABILITY
The voice network is purpose-built for reliability

  • Proprietary VoIP tests help ensure a reliable connection and high voice quality

  • Redundant East/West datacenters increase reliability and reduce latency

SIMPLIFIED SCALING & MANAGEMENT
Elevate scales according to the needs of any business

  • Order service according to the number of users; no guessing number of lines needed

  • Ordering additional service is easy and can be done online

  • Manage service and features using user-friendly HostPilot portal

BUSINESS CONTINUITY
Ensure you never never miss an important phone call

  • Elevate automatically rings all your end point (desk phone, mobile, etc.) with every call and in the event that you don't answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)

Elevate Features

Each user receives

  • Local phone number with unique extension

  • Ability to have up to five endpoints

  • Inbound/Outbound Caller ID

  • WebFax

  • Voicemail box with transcription services

  • Team Chat and Messaging

  • Elevate Mobile App & Desktop App

  • OnlineMeeting with up to 4 participants

  • 2 GB per user ShareSync file share and backup

Each account receives

  • Centralized management of all locations

  • Auto Attendant with a direct inward dial phone number

  • Ability to configure up to 10 hunt groups

  • Conferencing

  • Active directory integration for easy configuration of users

  • Hunt Group reporting

  • Enable/Disable call recording

  • Spam Caller Protection

Elevate Extend

PRODUCTIVITY LIVES HERE

Elevate Extend is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google, Microsoft, Salesforce and more - driving higher productivity and increasing customer retention at no heavy cost. Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

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